Connected Care
Flexible Therapy. Continuous Support.
Healing happens every day—and your care can too.
Flexible Therapy and Ongoing Support
Life doesn't always fit neatly between scheduled counseling appointments. Sometimes you need additional support as you work toward your treatment goals. Other times, a more flexible approach to therapy better fits your schedule, lifestyle, or communication preferences.
Connected Care is Redefine Life Holistic Psychotherapy's secure, therapist-guided counseling program designed to provide flexible therapeutic support while maintaining the highest standards of professional care. Communication takes place through Spruce, a HIPAA-compliant healthcare communication platform that clients can securely access through a free mobile app or web browser. Once enrolled, you'll have a convenient, secure way to communicate with your therapist according to your individualized treatment plan.
Because every client's needs are unique, Connected Care offers two pathways for receiving therapeutic support. Together, you and your therapist will determine the approach that best supports your goals, clinical needs, and overall treatment plan.
Two Ways to Receive Connected Care
Because every client's needs are different, Connected Care offers two pathways for receiving therapeutic support. Together, you and your therapist will determine the approach that best supports your treatment goals.
Connected Care Support
An optional monthly add-on for established counseling clients who want structured therapeutic support between scheduled appointments.
Connected Care Support may include:
Help applying insights and coping skills between sessions
Accountability related to treatment goals
Brief therapeutic guidance
Appropriate resource sharing
Encouragement and progress check-ins
Secure messaging during established response periods
Scheduled counseling sessions remain separate and continue to be billed at the regular session fee.
Connected Care Therapy
A primary asynchronous counseling pathway for selected clients who may benefit from receiving psychotherapy mainly through secure written communication.
Connected Care Therapy may be considered for clients who communicate effectively in writing, need greater scheduling flexibility, and can safely and appropriately participate in asynchronous treatment. Enrollment requires an assessment with a licensed therapist before services begin.
Your therapist may recommend scheduled video or in-person appointments when assessment, risk, treatment needs, or the standard of care requires synchronous contact. Connected Care Therapy is not appropriate for every client or every clinical concern.
Why Connected Care?
Healing Happens Every Day
Healing isn't limited to the time you spend in a counseling session. Meaningful growth happens as you apply new insights, practice healthy coping skills, navigate life's challenges, and celebrate progress in your everyday life.
Connected Care provides a secure, flexible way to remain engaged in your therapeutic journey. Whether you're receiving additional support between scheduled counseling appointments or participating in an individualized asynchronous treatment plan, Connected Care helps you stay connected to your goals while receiving professional guidance tailored to your unique needs.
What You Can Expect
Secure, HIPAA-compliant communication through Spruce
Therapist-guided counseling based on an individualized treatment plan
Support with treatment goals, coping skills, and accountability
Clinical documentation of meaningful therapeutic interactions
Clearly defined communication and response expectations
Resource sharing when clinically appropriate
Ongoing assessment of whether the selected format remains appropriate
Recommendations for live appointments or a different level of care when needed
Which Connected Care Pathway May Be Right for You?
Connected Care Support May Be Appropriate If You:
Are already attending counseling at Redefine Life
Want additional guidance between appointments
Benefit from accountability and skill reinforcement
Want help applying therapy insights in everyday life
Understand that the membership does not replace scheduled sessions
Connected Care Therapy May Be Considered If You:
Prefer communicating through writing
Need a more flexible counseling format
Can participate consistently through secure asynchronous communication
Are physically located in a state where your therapist is authorized to provide services
Have needs that can be safely and appropriately addressed through this format
Agree to attend live appointments when clinically required
Final eligibility and pathway selection are determined through clinical assessment and ongoing professional judgment. Your therapist may recommend traditional counseling, Connected Care Support, Connected Care Therapy, or another level of care based on your needs.
How It Works
1. Request a Consultation
New and current clients may inquire about Connected Care.
2. Complete an Assessment
A licensed therapist reviews your concerns, treatment goals, communication preferences, safety needs, current location, and suitability for asynchronous services.
3. Select the Appropriate Pathway
Your therapist determines whether traditional counseling, Connected Care Support, or Connected Care Therapy is the most appropriate option.
4. Review the Agreement
You review and sign the agreement specific to your pathway, including fees, confidentiality, documentation, response expectations, technology risks, emergencies, and cancellation.
5. Begin Secure Care
You receive Spruce access and begin services according to your individualized treatment plan.
Getting Started
Connected Care Support
Connected Care Support is a private-pay monthly add-on for established counseling clients. Regular counseling appointments remain separate and are billed at the clinician’s established session fee.
Connected Care Therapy
Connected Care Therapy is a private-pay counseling service delivered primarily through secure asynchronous communication. Enrollment requires an assessment and approval by a licensed therapist. Fees, response structure, treatment expectations, and any required live appointments are reviewed before services begin.
Frequently Asked Questions
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Connected Care offers two pathways. Connected Care Support complements scheduled counseling, while Connected Care Therapy may serve as the primary counseling format for selected clients after clinical assessment. Your therapist will recommend the approach that best supports your needs.
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Connected Care Support does not replace scheduled counseling. For selected clients, Connected Care Therapy may serve as the primary counseling format when clinically appropriate. A therapist may require video, telephone, or in-person appointments whenever assessment, safety, treatment needs, or professional standards call for live contact.
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You may send secure messages through Spruce at any time. Therapists review and respond during established business hours according to the response expectations in your agreement. Connected Care is not monitored continuously.
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Yes. New clients may request an assessment for Connected Care Therapy. Enrollment is not automatic and depends on clinical appropriateness, client location, safety considerations, and the therapist’s professional judgment.
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Your therapist may recommend adding live appointments, transitioning to traditional counseling, referring you to another provider, or arranging a higher level of care when your needs cannot be appropriately addressed through asynchronous communication.
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No. Connected Care is not an emergency or crisis-response service and is not monitored continuously. Emergency procedures and crisis resources will be reviewed with you during enrollment.
If you are in immediate danger, experiencing a mental health emergency, or believe you may harm yourself or someone else, call 911 or go to the nearest emergency department. For urgent mental health support, contact an appropriate local crisis resource rather than sending a message through Connected Care.
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Yes. Connected Care uses Spruce, a HIPAA-compliant communication platform designed to protect your privacy and confidentiality while allowing secure communication with your therapist.
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Connected Care is currently offered as a private-pay service and is not submitted to insurance. Scheduled counseling services are billed separately according to the practice’s usual policies.
Explore Connected Care
Connected Care offers flexible pathways for receiving professional therapeutic support. Established clients may add structured support between appointments, while new or current clients may be assessed for primarily asynchronous counseling when clinically appropriate.
Contact Redefine Life Holistic Psychotherapy to request a consultation and explore which form of care may best support your treatment needs.
Our Commitment to Quality Care
Connected Care is thoughtfully designed to provide professional counseling through secure technology while maintaining appropriate clinical, ethical, and professional standards. Communication takes place through Spruce, a HIPAA-compliant platform that helps protect privacy and confidentiality.
Participation requires an agreement specific to the selected pathway. The agreement addresses informed consent, communication and response expectations, confidentiality, documentation, client location, technology limitations, emergency procedures, fees, cancellation, and circumstances requiring live counseling or referral to another level of care.
Connected Care is not appropriate for crisis intervention or emergency mental health situations. Treatment format and continued eligibility are based on ongoing assessment and professional judgment.